Shipping & Returns
A-T Beauty reserves the right to revise these terms at any time. Any changes will take effect immediately upon publication on a-tbeauty.com. Your
continued use of A-TBeauty’s services constitutes acceptance of the updated terms. If you do not accept the policy, you must stop using A-T Beauty’s
services immediately. These policies govern all transactions and interactions with the company.
General after-sales and time limit
After-sales requests (returns/refunds) must be submitted within 25 days of the delivery date. Requests filed after this period may be refused.
Before an order ships, a buyer may request cancellation by contacting A-T Beauty at a-tbeauty.com/contact-us.
If A-T Beauty cannot fulfill an order within the indicated processing time (for example, due to stock unavailability or other issues), A-T Beauty may cancel the order and issue a refund.
If a buyer receives broken or damaged items and submits a refund request with valid evidence, and the items must be returned, A-T Beauty will provide a prepaid return label
within 3 business days. A refund will be issued once the return shows as in transit on the carrier’s tracking site using that label.
Returns solely due to buyer remorse (non-defective returns) are not guaranteed; A-T Beauty may accept or reject such requests at its discretion. If
accepted, A-T Beauty maycharge a restocking and repacking fee not to exceed 35% of the order total.
A-T Beauty is not obligated to provide warranties; whether and how a warranty is offered is at A-T Beauty’s discretion.
Refunds and redeliveries are subject to time limits: refunds will be issued within three business days, and redeliveries will be initiated within five business
days, whereapplicable, in accordance with the company’s policy and any agreement between A-T Beauty and the buyer.
All after-sales requests must be supported with the evidence described below. If a buyer cannot supply sufficient proof within the allowed timeframe, A-T
Beauty may deny therequest. A-T Beauty determines the sufficiency of evidence.
1) Refund timing and processing
Orders not shipped within the stated processing time (as shown on the order page) may be eligible for a full refund.
Unshipped orders
If a buyer files a return/refund request after the stated processing time, A-T Beauty will refund the order.
If the refund request is filed while the order is still within the processing window, A-T Beauty has three business days to accept or reject it. If A-T Beauty
does not process there quest within three business days, the order will be refunded automatically.
For orders already shipped, A-T Beauty has 10 business days to accept or reject a buyer’s refund request. If A-T Beauty does not process the request
within 10 businessdays, the order will be refunded.
2) Packages returned in transit
If a package is returned to A-T Beauty en route and the buyer requests a refund, A-T Beauty will process the refund within three business days of the
request. If the buyer requests redelivery instead, A-T Beauty will begin redelivery within five business days.
3) Packages destroyed in transit
If carrier tracking shows the package was destroyed and the buyer provides proof (e.g., a screenshot), A-T Beauty will refund within three business days of
the buyer’s request or begin redelivery within five business days. When submitting this type of claim, include: a. Photos or video of the damaged goods (if
photos are inconclusive,provide video). b. A screenshot or copy of any complaint, dispute, or related email that includes the sender’s name, date, and
content (e.g., PayPal dispute or carriermessage). c. Return the items if A-T Beauty’s Dispute Team requests a return.
3-1) Delayed orders and handling timeframes
A-T Beauty will consider orders delayed and will refund, resend, or accept returns under these conditions:
Orders lacking tracking updates, stuck in transit, or pending for a long time — 60 days after the package left A-T Beauty’s warehouse (exceptions below).
USA: 45 days after departure from A-T Beauty’s warehouse.
A-T Beauty Packet Liquid Line: 100 days after departure for all destinations.
Some special shipping methods may not be eligible for dispute handling (see the Shipping Method Limits section).
Notes and buyer responsibilities:
In many cases, packages are held at the local post office because of address issues or unclaimed deliveries. You should contact the local post office to
arrange pickup.
If local tracking shows delivery but the buyer claims non-receipt, A-T Beauty will investigate; this can take 1–2 months and may not always result in a
favorable outcome.
3.2) Orders marked delivered
If tracking shows an order as delivered, A-T Beauty generally cannot issue a refund or resend.
If the buyer did not actually receive the package, the buyer must obtain an official non-delivery certificate from the local post office with an official seal.
Tracking alerts that may lead to non-delivery claims include: incorrect/insufficient address, no such number, unknown recipient, refused, not picked up in
time, no safe delivery location, uncleared customs, and others.
Notes:
Local carriers typically attempt delivery 1–3 times; unclaimed packages are usually stored for 3–7 days before being returned to sender.
If items are returned to sender and shipped back to China, A-T Beauty will place them into your private inventory and will not issue a refund when receiving
the returned items.
A-T Beauty cannot refund or resend for undelivered orders that the buyer has not properly processed, or for packages destroyed by logistics companies
without the buyer taking required steps.
3.3) Products arriving damaged
If items arrive badly damaged, A-T Beauty will offer a full refund or a replacement.
If items are partially damaged (minor issues such as slight wrinkles, small scratches, or thread issues), A-T Beauty may offer a partial refund or
replacement.
Notes:
For fragile items, a full refund is often recommended.
Damaged packaging alone is not usually grounds for refund due to long international transit.
For typical electronics and similar goods, complaints should be raised within 30 days of delivery.
For service-type products, refunds are determined based on the product’s price in the Chinese market; otherwise, A-T Beauty may not accept responsibility.
3.4) Incorrect or missing items
A-T Beauty performs quality checks before shipping. If items are incorrect or missing, A-T Beauty will resolve these as follows: a. Incorrect items: full refund or replacement. b.
Wrong color/size that does not affect function: refund or resend if you provide a screenshot of your complaint showing name, date, and details. c. Missing
parts that do not
affect function: partial refund or resend of the missing part. If any missing parts affect the product's function, A-T Beauty will resend the product. d. Missing
accessories:
resent.
Note: For size disputes, please measure the item using the correct method and provide photos of the measurement so the dispute team can handle your
case faster.
4) Wrong recipient/receipt information
If you provided incorrect recipient information, contact us at a-tbeauty.com/contact-us to request correction. Corrections or cancellations are not
guaranteed.
If the order has already shipped, it is the buyer’s responsibility to contact the carrier and provide the correct information.
If the package was delivered to the wrong recipient, the buyer may try to have the item returned at their own cost. If returned in good condition, A-T Beauty
will refund within 3
business days of receiving the goods or begin redelivery within five business days. The buyer will be responsible for any redelivery fees.
If the order cannot be corrected or returned, the buyer is responsible for the loss.
5) Defective products or items significantly not as described
If you find issues at delivery (damaged package, item significantly not as described, missing/wrong goods, or other quality problems), submit a refund or redelivery request
with clear evidence (photos/videos). A-T Beauty will review the evidence and respond within three business days.
If A-T Beauty’s review finds the evidence inconclusive, the request may be denied.
If the evidence clearly shows a problem, A-T Beauty will complete the proof review within three business days. If a return is required, A-T Beauty will provide a prepaid return
label within three business days of proof approval and will refund once the return is shown as in transit on the carrier site (within three business days of that tracking update).
If no return is needed, A-T Beauty will issue a refund within 3 business days of approval.
If the buyer requests redelivery and the proof is approved, A-T Beauty will ship replacement items within five business days. If replacements are out of stock, A-T Beauty may
issue a refund instead.
5.1) Incorrect or missing items (duplicate summary)
Incorrect items: full refund or replacement.
Wrong color/size that does not affect function: refund or resend with a screenshot of complaint.
Missing parts: partial refund or resend for minor missing parts; full resend for missing parts that affect function.
Accessories: resent.
(See the measurement note above for size disputes.)
5.2) Service products
For service-type products: a. A-T Beauty may not refund product cost for disputes due to damage or shipping delay. b. A-T Beauty may not accept disputes about poor quality
if A-T Beauty is not the supplier. c. For service products that A-T Beauty did not inspect, disputes may not be accepted.
6) Logistics and tracking issues
6.1) Invalid tracking numbers
If A-T Beauty determines a tracking number is invalid and cannot provide a correct one within 4 business days, A-T Beauty will refund the order.
6.2) Stalled tracking updates
If tracking shows no updates for more than seven business days after the label was created (as displayed on the carrier’s site), buyers may request a refund; A-T Beauty will
process the refund within three business days. This exclusion does not apply during special periods (holidays, pandemic issues, extreme weather, etc.).
6.3) Excessive transit time
If transit exceeds the estimated delivery time by 10 days or more and A-T Beauty cannot provide valid tracking updates, buyers may request a refund; A-T Beauty will process
the refund within three business days. This clause excludes special periods, such as holidays, pandemics, or severe weather.
6.4) Shipping methods with tracking limitations
Some shipping methods may not be fully trackable in certain countries, states, or cities. A-T Beauty lists such methods in advance and will not accept disputes when buyers
choose them for specific destinations. Examples include: PostNL, Electric PostNL, Packet Eub, Packet Postal Route, Packet Postal, and Packet Railway Economy.
Remote addresses may incur additional fees for some shipping options.
6.5) Force majeure
A-T Beauty is not responsible for damage or shipping delays caused by force majeure events (epidemics, international incidents, strikes, wars, earthquakes, floods, severe
weather, customs inspections, etc.). A-T Beauty will notify affected buyers at atbeautyonline@gmail.com.
6.6) Destination restrictions
Due to international transport limitations, A-T Beauty will not accept disputes for orders shipped to countries outside of the United States
7) Special circumstances and communication
During holidays, pandemics, extreme weather, or other exceptional circumstances, buyers should contact A-T Beauty via a-tbeauty.com/contact-us. A-T Beauty will make
reasonable efforts to assist and aims to respond with a decision within two weeks of notification.
A-T Beauty reiterates it is not responsible for delays or damages caused by force majeure events but will attempt to keep buyers informed via atbeautyonline@gmail.com.
7.1) Returns
Returns must be sent to A-T Beauty’s China warehouse. However, returns are not recommended due to high international shipping costs, long transit times (often at least
three months), and the high risk of loss or damage in transit. a. If you still want to return an item, email A-T Beauty and expect a reply within 1–5 business days. b. After
discussing with A-T Beauty, return the product within 10 days of receiving it.
7.2) Order cancellations
Orders can be cancelled for a full refund only while they have not yet been processed by our warehouse. a. POD (print-on-demand) orders cannot be canceled after payment
because they are customized. b. Preorder inventory orders cannot be canceled after payment because they are reserved for you. c. Paid photo and video service orders
cannot be canceled after payment because work has already been planned and prepared.
7.3) Dispute deadlines
You cannot open a dispute after the order status is closed. A dispute cannot be resolved if third-party tracking is untraceable.
7.4) Unacceptable dispute grounds
A-T Beauty will not accept unreasonable disputes, including but not limited to: a. “I don’t like it.” b. Claims that the product description is false without substantiation. c.
Complaints about unusual smells. d. The buyer ordered the wrong item or SKU. e. The buyer provided an incorrect shipping address. f. Differences that were negotiated in
advance. g. Tracking information removed by carriers or local post offices. h. Packages returned, discarded, or detained because the consignee failed to comply with local
customs procedures or foreign trade policies.
8) Escalation
If you are dissatisfied with the resolution of an after-sales issue, please open a dispute with A-T Beauty so we can assist you further.
Last updated 12-18-2025
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